Adopt a Plush - Privacy Policy

Effective Date: [ April 2025 ]

​

1. Introduction

Welcome to Adopt a Plush! We understand how important your privacy is. This policy explains how we collect, use, and protect your personal information when you visit our website and adopt a plush. By using our website, you agree to the practices described in this policy.

​

2. Information We Collect

To provide you with our services, we collect the following types of information:

• Personal Information:

  • Name

  • Email address

  • Shipping address

  • Billing address

  • Phone number

  • Payment information (processed securely through our payment provider)  

• Transaction Information:

  • Details of plush adoptions (which plush, dates, etc.)

  • Order history

  • Payment confirmations

• Technical Information:

  • IP address

  • Browser type and version

  • Operating system

  • Device information

  • Website usage data (pages visited, time spent, etc.)

• Marketing Information:

  • Preferences for receiving marketing communications

 

3. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfil your plush adoptions and deliver them to you.  

• Customer Support: To respond to your inquiries and provide assistance.

• Website Improvement: To analyse website usage and improve our services and user experience.

• Fraud Prevention: To detect and prevent fraudulent transactions.

• Marketing: To send you promotional emails and newsletters (if you have opted in).

• Legal Compliance: To comply with legal obligations.

​

4. Sharing Your Information

We may share your information with:

• Service Providers: Third-party providers who assist us with payment processing, shipping, and website analytics. These providers are contractually obligated to protect your information.  

• Legal Requirements: When required by law or to protect our legal rights.

• Business Transfers: In the event of a merger, acquisition, or sale of our business.  

We do not sell or rent your personal information to third parties for their marketing purposes.

​

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.  

​

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no online transmission is completely secure.  

​

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the information we hold about you.

• Correction: You can request corrections to any inaccurate information.

• Deletion: You can request the deletion of your information (subject to legal obligations).  

• Opt-Out: You can opt out of receiving marketing communications at any time.

To exercise these rights, please contact us at Info@Sendaplush

​

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.  

​

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will post the updated policy on our website with the new effective date.  

​

10. Contact Us

If you have any questions or concerns about this privacy policy, please contact us at:

Info@sendaplush.co.uk 

Thank you for trusting Adopt a Plush!